Tag: support

Recent Support Issues

We wish to apologize to all retail customers who have experienced delayed support responses over the last 30 days. Due to an unfortunate series of events, human resources at SoniXCast have been strained to the limit on issues of exceptionally high priority and have only been able to rotate to retail customer issues during overtime…

New Blog & Social Network Footprint

In the past our blog (sonixcast.com/blog) functioned as the central communication portal, however with the recent advent of integrated group collaboration tools, we’ve decided to shut down the SoniXCast community and move everything to Facebook and Google. The blog will now function (as it should) just as the central announcements, information and documentation portal for…

New Facebook Priority Support Group

We are happy to announce our new official facebook priority support group at https://goo.gl/tyLPGt. Current SoniXCast customers can request membership by answering just a few questions and receive priority 24/7 assistance by our support staff and technicians! Support Communications Policy Update: As of immediately, only official channels will be used for support. Support technicians will…

The Magnificent 7

The SoniXCast platform (as you know) is community driven. We believe strongly in transparency and communication. Many of you who have switched from other providers find the concept very helpful and refreshing and as with any community, over time, subject matter experts begin to rise and become the guru’s on all things broadcasting. It behooves a company…

May Highlights

With the recent influx of Radionomy customers, we find ourselves in expansion mode. The features that many like are our License model and lack of playback restrictions, however we know we need to grow in order to meet demand. Here’s what we got going for the rest of May… New Servers We’ll be adding 4 new stream servers to…